NHSA centre for innovation in integrated healthcare

Text Message Reminders

We are in the process of introducing a new text messaging service for appointment reminders and other health related information (e.g. vaccination reminders, medical reviews etc.).

If you would like to sign up for the new service please confirm your current mobile number below and sign and return the consent form. 
To protect patient confidentiality for young people, text messages will not be sent to patients under 16 years. This means that parents will not receive text message reminders about their children’s appointments.

Complete the Communication Consent Form

I consent to the practice contacting me by text message and/or email for the purposes of health promotion, practice news and for appointment reminders.

I acknowledge that appointment reminders by text are an additional service and that they may not be sent on all occasions but that the responsibility for attending appointments or cancelling them still rests with me. I can cancel the text message facility at any time.

Text messages are generated using a secure facility but I understand that they are transmitted over a public network onto a personal telephone and as such may not be secure, however the practice will not transmit any information which would enable an individual patient to be identified.

There has been a technical fault


Is it safe to text me a message?

Our text messages will never contain identifiable or personal details.  They will for example be a reminder about an appointment time, or a prompt to ring the surgery. Although the messages are generated in a secure NHS service, they pass to a public network which may not be secure to then get to your personal phone.

Do you share my details with anyone else?

No. We would never share your details with a third party. The only people who see your personal details, including your mobile number, are staff (both clinical and administrative) who are directly involved in your care.

Can I send a reply to your text?

No. The NHS service that sends the messages does not allow replies.

What if I change my mobile number?

It is important you let us know if you change your numbers so that a) we have an up to date contact for you and b) we do not send texts to a number that may no longer be yours.

What if I have a shared phone?

Please note that for reasons of patient confidentiality, a mobile number will only be able to receive appointment reminders and messages for one patient, so if you have a shared phone you will not be able to use this service.