We are required by law to allow you access to your medical records. If you require a copy of your medical notes we will provide one: this is the procedure:
Please note we are allowed to charge a fee to cover our administration costs.
Please let us know if you change your address or other contact details. If you move outside of our practice area, you may need to re-register with another doctor who covers your address. If in doubt ask the doctor or practice manager.
You can let us know a number of ways:
We try to give all our patients the best care and attention. If you have any suggestions about how to improve the service, kindly place these in the suggestion box in the reception area.
Should you have the need to discuss a complaint, we have an in house complaints system. Please ask to speak to the Practice Manager.
For more information download our Comments, Suggestions and Complaints Leaflet.
We keep medical information about you on paper and on the computer system under the requirements of the Data Protection Act, which are accessed by authorised users only. Everyone working in the NHS has a legal duty to maintain the highest level of confidentiality about patient information. Information on our computer system is passwork protected with different security levels to ensure the maintenance of confidentiality.
A room is available to speak to anyone in private – please ask at reception.
If you wish other people (e.g. solicitors or insurance companies) to have copies of your notes, please ask at reception for a leaflet called Consent Form (Releasing health records under the Data Protection Act 1998).
The leaflet/consent form is on the British Medical Association website. We need to know if you wish to have your whole medical records sent.
It is important that you and the doctor understand each other so that he/she can make an accurate diagnosis of your problem.
Should you require an interpreter you must tell the receptionist when you make an appointment.
Tell the staff which language you speak and they will book an interpreter for you, or get an interpreter on the phone. Please note that it can take a few days to arrange for an interpreter to attend an appointment.
The following fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.
Open the leaflets in one of the following languages