NHSA centre for innovation in integrated healthcare

Online Services

New Online Services

Introducing SystmOnline

Introducing SystmOnline - the new system being used by Shortstown Surgery to allow you to view, book and cancel appointments and order repeat prescriptions, from the convenience of your own computer screen.

SystmOnline replaces our previous online appointments system which is being phased out over the next 4 months. Below please find a brief introduction to SystmOnline.

Registering to use SystmOnline

To start using this new system we have to verify your identity. You will appreciate that this cannot be done online over the telephone. So, for the initial registration process, please come into the surgery and ask to register for Online Services at reception.

You will need to bring TWO forms of identification as follows:

  • Photo ID
    • Passport
    • Drivers Licence


  • Proof of your address
    A full list of acceptable documents can be seen below:
    • Utility Bill (excluding mobile phone bill)
    • P60 / P45
    • Council Tax Statement
    • Bank / Building Society Statement
    • HMRC Letter

We will then be able to provide you with a login and password to use the service.

Please note: this service is only available to patients who are 16 and over.

To make this process as simple as possible, we would appreciate your cooperation in avoiding coming in to register for online services during busy periods (i.e.avoid coming in to register before 10.00am in the morning and between 3.00pm and 4.00pm). Please note that we are open until 7pm on Thursdays and Fridays giving those who work, and find it difficult to come in during the day, some convenient times to come in to register for this service.

NB: If you are housebound and unable to attend the surgery to obtain your login details please contact the Practice on 01234 743000 and ask to speak to either our Practice Manager, Richie Short or our Practice Supervisor, Miss Samantha Hale.

Logging in to SystmOnline

Enter SystmOnline Online Services

Enter your user name and password, (as issued to you when you registered for Online Services at the surgery), and click Login.