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NHSA centre for innovation in integrated healthcare

Appointments

Opening Times

SHORTSTOWN

 

Monday

Tuesday

Wednesday

Thursday

Friday

Doctor

AM

8.30am - 11.30am

telephone triage only

8.30am - 11.30am

telephone triage only

8.30am - 11.30am

telephone triage only

8.30am - 11.30am

telephone triage only

8.30am- 11.30am

telephone triage only

PM

3.00pm - 6.00pm

prebookable

3.00pm - 6.00pm

prebookable

3.00pm - 7.00pm

prebookable

3.00pm - 6.00pm

prebookable

3.00pm- 7.00pm

prebookable

Nurse

AM

 

10.00am - 12.30pm

8.30am-12.00pm

 

9.30am-12.00pm

PM

 

3.30pm - 6.00pm

 

2.00pm-5.00pm

 

Phlebotomist

AM

8.30am-11.30am

 

 

8.30am-9.30am

 

PM

 

 

12.45pm-2.45pm

health checks only

 

 

Reception Opening Times

Reception

Monday - Friday 8.15am - 6.30pm

Please note: Reception is closed from 12 - 2pm.

Making an Appointment

Appointments can be made over the telephone or in person at reception. Alternatively, you can make an appointment via our Online Services.


Consultations are by appointment only and our receptionists will endeavour to give you a convenient appointment with your doctor.
Urgent appointments will be seen the same day. We will always give you an explanation if your appointment is delayed for any reason.

Canceling an Appointment

If you are unable to attend a pre-booked appointment, please try to notify us at least 24 hours beforehand to allow other patients to be seen.  This can be by telephoning the surgery or via our Online Services.

Sickness Certificate

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick - If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP. 
 

Statement of Fitness for Work - 'Fit Note'


The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
 
For more information see the DirectGov website (where this information was sourced)

Punctuality

Please arrive on time. If you are late it may not be possible for the doctor to see you. The surgeries can run late due to unforeseen circumstances – please be patient if this happens.

Telephone Advice

A receptionist will take your message and phone number and the doctor will ring you back. Any emergency calls will be handled immediately.

You may find it useful to discuss your problems with either NHS 111 or with the Practice Nurse.

Out of Hours - Nights & Weekends

In a genuine emergency you should call 999.

Chest pains and / or shortness of breath constitute an emergency.

If you need medical attention outside of normal surgery hours, please call the surgery in the normal way on 01234 743000. You will be given the Out of Hours number for the medical service which is situated in the Emergency Primary Care Centre at Bedford Hospital.

After your details have been taken, the doctor on call will contact you and assess your problem. You may be given advice or asked to come and see the doctor at Bedford Hospital.

The out of hours service is for medical emergencies only and all minor, routine or non-urgent matters should be dealt with during normal surgery hours.

If you require advice only please ring NHS 111.